FAQs

At SAS, we ensure that all our virtual staff possess excellent English communication skills. We have a rigorous screening process that includes assessing their English proficiency through interviews, written tests, and previous experience. We understand the importance of effective communication, and we strive to provide virtual staff who are proficient in English to meet your requirements.

Yes, they are. They are the backbone of our business and they deserve nothing but the best support system, work environment and culture. The success of our business depends on our Virtual Staff.

You certainly may; following our discovery call, we’ll choose 2-3 Virtual Staff who are a good fit for you. You can then choose the candidate who is most suited for the position by conducting interviews with them. Or we can identify Virtual Staff since they went through the recruiting process and the application process.

Clients usually communicate with their virtual staff through various channels such as email, instant messaging platforms(Slack, Microsoft Teams, or Skype), video conferencing (zoom or Google Meet), or project management tools(Trello, Notion, Monday.com, etc.). They collaborate by sharing instructions, providing feedback, and discussing tasks or projects remotely.

Virtual staff are skilled in managing their workload and prioritizing tasks based on client instructions and deadlines. They have experience in organizing their work efficiently, identifying urgent tasks, and allocating time and resources effectively to ensure timely completion of assignments. They leverage management tools like Trello or Monday.com, project management software that helps them create task boards, set priorities, track progress, and collaborate with clients and team members. By utilizing such tools, virtual staff can stay organized, streamline their workflow, and ensure efficient task management.

Yes, virtual staff are typically adaptable and capable of learning new tools and software. They can quickly familiarize themselves with specific tools or software relevant to the client’s requirements. Many virtual staff have experience with a wide range of productivity tools, project management platforms, and communication software.

Typically, virtual staff allocate their working hours exclusively to their assigned clients. However, in cases where clients opt for part-time virtual staff, it means that they may also work with other clients during their remaining hours. This situation changes if you choose to hire virtual staff on a full-time basis.

Virtual staff can perform a variety of tasks, including administrative support, data entry, email management, appointment scheduling, internet research, social media management, content creation, customer support, travel arrangements, and much more. The specific tasks can be discussed and tailored based on the client’s needs.

At SAS, we have a rigorous selection process to ensure that we provide our clients with competent and reliable virtual staff. We carefully screen and interview candidates, assessing their skills, experience, and communication abilities. We also conduct background checks and verify references to ensure the highest quality of virtual staff for our clients.

SAS acts as a bridge between clients and virtual staff. Once you share your requirements with us, we match you with a suitable virtual staff who possesses the necessary skills and experience for your specific tasks. The virtual staff will work remotely but remain in close communication with you through preferred communication channels such as email, phone, or project management tools. And a customer success manager will be there to help you and your virtual staff.

Yes, at SAS, client satisfaction is our priority. If you are not satisfied with the virtual staff assigned to you, we will work with you to understand the issues and concerns. Depending on the situation, we can provide a replacement virtual staff who better matches your requirements and ensures a positive working relationship.

SAS maintains quality control and monitors the performance of virtual staff through various means. We regularly communicate with clients to gather feedback on the virtual staff performance. Additionally, we conduct periodic performance reviews, check-ins, and quality assurance through your dedicated success manager to ensure that the virtual staff meet the required standards of excellence.

SAS acts as a mediator in any issues or disputes that may arise between clients and virtual staff. We encourage open communication between both parties to address concerns and find mutually agreeable solutions. Your dedicated success manager will work closely with you and the virtual staff to understand the situation and facilitate a resolution that maintains a positive working relationship.

At SAS, we highly value feedback and performance evaluations. Upon the commencement of your work with our virtual staff, your dedicated Success Manager will proactively connect with you during the first week to gather feedback. Additionally, we prioritize regular check-in calls, typically scheduled on a monthly basis or as frequently as needed, to ensure ongoing communication and continuous improvement.

All our virtual staff have a written agreement that they need to render services for a minimum of 10 working days for us to have time to get their replacement and train the new one

If you have questions or comments for your virtual staff, you can get in touch with their individual customer success manager. You will meet your CS manager during your onboarding call with your virtual staff.

The first step is to book free a discovery call with one of our business development officers. More steps can be found here.

You may be sure that any service SAS professionals do for you will be of the highest caliber while remaining cost-effective and reasonable. SAS is staffed with an expert team whose first focus is seeing to it that you succeed and expand your business. Also, by outsourcing, you may enhance productivity and effectively manage your internal resources while still offering your clients top-notch services. You have a competitive advantage over your rivals in the market thanks to strategic outsourcing.

View the list of our SAS Services here: (Link to our website “Our Services)

You just need to reach out to your dedicated Success Manager to make this arrangement. No need to worry; our Virtual Staff can work around your schedule. Overtime is allowed and will be added to the weekly invoice.

Virtual staff are typically experienced in calendar management and scheduling. They can efficiently manage appointments, schedule meetings, coordinate events, and handle calendar conflicts. They can also send reminders, set up notifications, and keep track of important dates to ensure efficient time management.

Yes. Your success manager will serve as your main point of contact and will oversee your engagement with SAS. They will be responsible for understanding your requirements, ensuring smooth operations, addressing any concerns or inquiries you may have, and coordinating with virtual staff to meet your needs effectively.

Yes, SAS can provide virtual staff with specialized skills or expertise. If you have specific requirements that demand niche skills or industry knowledge, we will make every effort to match you with a virtual staff who possesses the required expertise. Just let us know your specific needs, and we will find the right fit for you.

Absolutely! If your workload increases and you require additional support, you can request additional virtual staff from SAS. We understand that business needs can fluctuate, and we are flexible in accommodating such changes. Our team will collaborate with you to assess the increased workload and provide the appropriate number of virtual staff to ensure smooth operations

Yes, SAS can assist with specialized tasks such as social media management, content creation, and more. We have virtual staff skilled in various areas, including social media marketing, content writing, graphic design, and other specialized tasks. When you provide your specific requirements, we will match you with a virtual staff who has the expertise in the desired field to help you achieve your objectives.

SAS has measures in place to ensure the continuity of services if a virtual staff leaves the company. In the event of a virtual staff departure, we will promptly assign a replacement who will seamlessly take over your tasks and projects. We maintain comprehensive documentation of your requirements and progress to facilitate a smooth transition and ensure that there is minimal disruption to your business operations.

The minimum commitment period for engaging a virtual staff from SAS is typically one month. We offer month-to-month contract renewals, which provide flexibility for our clients. This means that you have the option to continue or discontinue the services of the virtual staff on a monthly basis, depending on your evolving business needs. We understand that priorities and requirements can change, and our flexible engagement model allows you to adjust your virtual staff arrangement accordingly. We only require a 30-day notice if the service needs to be canceled.

Yes, we promote a permanent work from home setup since we want our virtual staff to have good work-life balance. Working from home boosts their productivity because they can save commute time and they work at night which limits distractions and promotes Deep Work

Standard Virtual Staff
These are Virtual Staff who possess exemplary skills in administrative tasks, basic research, data entry, customer support, and file organization. By understanding their capabilities, we can recommend them to those who require more generalized support.

Premium Virtual Staff
These are Virtual Staff who possess advanced skills in areas such as executive assistance, digital marketing, graphic design, social media management, content creation, or any other specialized field. They are often sought after by clients who require a higher level of expertise, professionalism, and efficiency in their virtual assistance needs. They have at least 2 years of experience in the relevant field.

Yes, SAS provides the flexibility to hire virtual staff on both part-time (20+ hrs a week) and full-time (40hrs a week) basis, depending on your business needs. We understand that different clients have varying requirements, and we strive to accommodate them accordingly.

Absolutely! We understand that time zone flexibility is crucial for our clients. As a staffing agency based in the Philippines, we can easily adjust our working hours to align with your preferred time zone. Whether you are located in the United States, Canada, Europe, Australia, or anywhere else, we are committed to providing Virtual Staff who can work during your desired time frame. Our goal is to ensure seamless collaboration and timely completion of tasks, regardless of geographical differences.

Once you provide the necessary details and requirements, we typically aim to onboard and start a virtual staff within a few business days.

Yes, virtual staff often possess strong document preparation and editing skills. They can create professional documents, format and proofread content, prepare reports, draft correspondence, and handle various document-related tasks. They can adapt to different formatting styles and maintain consistency and accuracy in document preparation.

We utilize Payoneer, similar to Paypal, to send weekly or monthly payment requests. This gives you the flexibility to pay using either your debit or credit card. In addition, we offer an ACH option specifically for our customers with business US/CA bank accounts.

We have a one-time set up fee of $350. The set-up fee is for the screening and training of your virtual staff. We work with trainers to equip your virtual staff with the skills they need to fulfill their role.

Yes, we send out invoice reminders via email to make sure you won’t miss any payments.

We charge for the following reasons:
-We’re a registered company in the Philippines and we operate in good faith so we pay all taxes
-We pay our staff competitive salary and we invest in recruitment, training and management.
-We see our services as an investment rather than an expense. This investment may not pay off right away but it will certainly pay high dividends in the long run.
-We will tell you more about our pricing during the discovery call with one of our business development officers.

You’ll be charged the same hourly rate whether it’s a holiday or not. It’s our client’s prerogative whether he/she wants to give bonuses to the Virtual Staff.

All our Virtual Staff are based in the Philippines.

SAS stands out from other virtual staffing companies because of the following:
-Deep Understanding of American Culture
– Focuses on Long-Term Relationships
-Dedicated Client Success Manager
(For more detailed answers – Here is a LINK to Why Us page)

Yes, SAS invests in the continuous professional development of our virtual staff. While our virtual staff come with existing skills and experience, we also provide additional training resources and opportunities to enhance their capabilities. This ensures that our virtual staff stay up to date with the latest tools, technologies, and industry best practices.